In 2006 company hired me to promote their website. Their site was banned from Google index because someone submitted them in 20 000 fake “search engines” and spammy directories. It is regular penalty for spamming Google index and submitting links in “link farms”.  We worked more than 2 month without any success and decided to contact Google support or customer service directly. It was almost impossible to find email, contact information, or submission form on Google site.

Browsing Google Help Center we finally came to submission form where people can ask a question or share feedback. I wrote short email to explain and apologise on behalf of the company for “black hat” SEO. Moreover, I explained mistakes, gave examples of bad websites and link farms who linked my client. Also, we wrote a little bit about company and people who work there. Next day we received letter from Google which was saying: “sandbox doesn’t exist”, “we never discriminate any publisher”, “your site disappeared because of Google technical issues”. The same day site appeared back on Google with 96 indexed pages, in less than an hour Google index another 250 pages. Week later entire website with 360 pages was listed and ranked well on Google.
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